Last Updated: July 2026
We want customers to understand when a refund may be available before purchasing a data plan.
You may request a refund in the following cases:
You accidentally purchased the same plan more than once for the same ICCID within 24 hours.
You purchased a plan, but the plan has not been activated and no data has been used.
Your compatible device cannot connect due to a network compatibility issue, and our support team cannot resolve the issue within 72 hours.
A confirmed network outage prevents the service from working for an extended period.
Refunds are usually not available in the following cases:
The plan has already been activated and data usage has started, unless there is a verified network issue.
The plan has reached its expiration date.
The issue is caused by unsupported hardware, device firmware, incorrect APN settings, or third-party equipment.
Please email support@lnaiot.com and include:
Refund requests are usually reviewed within 2-3 business days.
Approved refunds are returned to the original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the credit to appear.
LNA IoT reserves the right to refuse refund requests that appear fraudulent, abusive, or inconsistent with normal service use.